Privacy Policy

1. Introduction and Scope

This Privacy Policy applies to all personal data collected by maya4d through our website (maya4d.cam), mobile applications, and related gaming services. This policy covers data collected from residents of Indonesia and other jurisdictions where our services are available. maya4d operates as an online gaming platform offering casino games, live dealer entertainment, sports betting, and lottery services including togel (Indonesia's traditional numbers lottery).

This Privacy Policy should be read in conjunction with our Terms & Conditions and other legal documents governing your use of maya4d services. If you do not agree with the practices described in this Privacy Policy, please do not use our services.

2. Information We Collect

2.1 Information You Provide Directly

When you register an account with maya4d, we collect the following personal information:

• Identity Information: Full legal name, date of birth, nationality, government-issued identification (Indonesian National ID/KTP or passport)
• Contact Information: Email address, mobile phone number, residential address, postal code
• Account Credentials: Username, password (stored in encrypted form)
• Financial Information: Bank account details (account number, bank name, account holder name), e-wallet information (OVO, DANA, GoPay account details), payment card information (processed securely through third-party payment processors)
• Verification Documents: Copies of government-issued ID, proof of address (utility bills, bank statements), selfie photographs for identity verification (KYC compliance)
• Communication Records: Customer support inquiries, live chat transcripts, email correspondence, feedback submissions

2.2 Information Collected Automatically

When you use maya4d services, we automatically collect certain technical and usage data:

• Device Information: IP address, device type, operating system, browser type and version, screen resolution, device identifiers (IMEI, MAC address)
• Usage Data: Pages visited, games played, betting patterns, session duration, click-through behavior, navigation paths
• Transaction History: Deposit amounts, withdrawal requests, bonus claims, wagering activity, win/loss records
• Location Data: General geographic location based on IP address (city, region, country)
• Cookies and Tracking Technologies: Session cookies, preference cookies, analytics cookies (see Section 8 for details)

2.3 Information from Third Parties

maya4d may receive information about you from third-party sources including:

• Payment processors and financial institutions (transaction verification, fraud prevention)
• Identity verification services (KYC/AML compliance checks)
• Credit reference agencies (risk assessment, fraud detection)
• Game providers and sports data providers (gameplay statistics, betting odds)
• Marketing partners (with your consent, for promotional offers)

3. How We Use Your Information

maya4d uses your personal information for the following purposes:

3.1 Account Management and Service Delivery

• Create and maintain your player account
• Process deposits, withdrawals, and other financial transactions
• Verify your identity and age (21+ requirement) in compliance with Indonesian regulations
• Provide access to gaming services including slots, live casino, sports betting, and lottery games
• Manage your VIP tier status and loyalty rewards
• Process bonus claims and enforce wagering requirements

3.2 Security and Fraud Prevention

• Detect and prevent fraudulent activity, money laundering, and other illegal behavior
• Monitor gameplay for irregular betting patterns or bonus abuse
• Enforce our Terms & Conditions and responsible gaming policies
• Comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations
• Protect against unauthorized account access and data breaches

3.3 Customer Support

• Respond to your inquiries via live chat, WhatsApp, and email
• Troubleshoot technical issues and resolve disputes
• Provide assistance with deposits, withdrawals, and account verification
• Offer Indonesian-speaking customer service during WIB business hours

3.4 Marketing and Communications

• Send promotional offers, bonuses, and tournament invitations (with your consent)
• Deliver personalized game recommendations based on your preferences
• Notify you of platform updates, new features, and policy changes
• Conduct surveys and request feedback to improve our services
• Send transactional messages (deposit confirmations, withdrawal notifications, security alerts)

3.5 Legal and Regulatory Compliance

• Comply with Indonesian data protection laws and international gaming regulations
• Respond to legal requests from law enforcement and regulatory authorities
• Maintain records for audit and compliance purposes
• Enforce responsible gaming practices and age restrictions

3.6 Analytics and Improvement

• Analyze platform performance, user behavior, and game popularity
• Improve website functionality, mobile optimization, and user experience
• Develop new features and gaming content based on player preferences
• Conduct A/B testing to optimize conversion rates and engagement

4. Legal Basis for Processing (Indonesia Context)

maya4d processes your personal data based on the following legal grounds:

• Contract Performance: Processing necessary to fulfill our Terms & Conditions and provide gaming services you have requested
• Consent: You have given explicit consent for marketing communications, cookies, and optional data collection
• Legal Obligation: Processing required to comply with Indonesian laws, KYC/AML regulations, age verification requirements, and licensing conditions
• Legitimate Interests: Processing necessary for fraud prevention, security, platform improvement, and business operations, provided these interests do not override your privacy rights

5. How We Share Your Information

maya4d does not sell your personal data to third parties. However, we may share your information with the following categories of recipients:

5.1 Service Providers and Partners

• Payment Processors: BCA, BRI, BNI, Mandiri banks, and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja) to process deposits and withdrawals
• Game Providers: Third-party software providers supplying slots, live dealer, and sports betting content
• Identity Verification Services: KYC/AML compliance providers verifying your identity and age
• Cloud Hosting Providers: Secure servers storing our database and platform infrastructure
• Customer Support Tools: Live chat software, email service providers, and ticketing systems
• Marketing Partners: Affiliate networks and advertising platforms (with your consent)

All third-party service providers are contractually obligated to protect your data and use it only for the specific purposes we authorize.

5.2 Legal and Regulatory Authorities

We may disclose your information to law enforcement, regulatory bodies, courts, or government agencies when required by law or to:

• Comply with legal obligations, court orders, or subpoenas
• Investigate suspected fraud, money laundering, or illegal activity
• Protect maya4d's legal rights and enforce our Terms & Conditions
• Ensure player safety and responsible gaming compliance

5.3 Business Transfers

In the event of a merger, acquisition, asset sale, or bankruptcy, your personal data may be transferred to the acquiring entity. We will notify you of any such transfer and ensure the new entity adheres to this Privacy Policy.

6. Data Security Measures

maya4d employs industry-standard security measures to protect your personal information:

• SSL Encryption: All data transmitted between your device and our servers is encrypted using 256-bit SSL/TLS protocols
• Secure Data Storage: Personal data stored on encrypted servers with restricted access controls
• Password Protection: Account passwords hashed and salted using bcrypt or similar algorithms
• Two-Factor Authentication: Optional 2FA available for enhanced account security
• Regular Security Audits: Periodic vulnerability assessments and penetration testing
• Employee Training: Staff trained on data protection principles and confidentiality obligations
• Firewall Protection: Network firewalls and intrusion detection systems monitoring for unauthorized access

While we implement robust security measures, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and should notify us immediately of any suspected unauthorized access.

7. Data Retention

maya4d retains your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy and comply with legal obligations:

• Active Accounts: Data retained for the duration of your account activity plus any applicable regulatory retention periods
• Closed Accounts: Data retained for 5-7 years after account closure to comply with Indonesian financial regulations, AML requirements, and dispute resolution needs
• Transaction Records: Financial transaction history retained for 7 years for tax and audit purposes
• Marketing Data: Removed within 30 days of consent withdrawal, except where retention is legally required

After the retention period expires, your personal data will be securely deleted or anonymized so it can no longer identify you.

8. Cookies and Tracking Technologies

maya4d uses cookies and similar tracking technologies to enhance your experience:

Cookie Type	Purpose	Duration
Essential Cookies	Required for login, session management, and platform functionality	Session / 1 year
Preference Cookies	Remember language, currency, and display settings	1 year
Analytics Cookies	Track usage patterns, page views, and user behavior	1-2 years
Marketing Cookies	Deliver personalized ads and promotional content (with consent)	1 year

You can manage cookie preferences through your browser settings. Note that disabling essential cookies may affect platform functionality.

9. Your Privacy Rights

Under Indonesian data protection principles and international standards, you have the following rights regarding your personal data:

• Right to Access: Request a copy of the personal data maya4d holds about you
• Right to Rectification: Correct inaccurate or incomplete information in your account
• Right to Erasure: Request deletion of your data (subject to legal retention requirements)
• Right to Restrict Processing: Limit how we use your data in certain circumstances
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Opt out of marketing communications and certain data processing activities
• Right to Withdraw Consent: Revoke consent for marketing or optional data collection at any time

To exercise these rights, contact our Data Protection Officer at [email protected] (plain text, not clickable). We will respond to your request within 30 days.

10. Marketing Communications

With your consent, maya4d may send promotional emails, SMS messages, and push notifications about bonuses, tournaments, and special offers. You can opt out of marketing communications at any time by:

• Clicking "Unsubscribe" in promotional emails
• Adjusting notification preferences in your account settings
• Contacting customer support

Note that even after opting out of marketing, you will still receive transactional messages related to your account (deposit confirmations, security alerts, withdrawal notifications).

11. Children's Privacy

maya4d services are strictly for adults aged 21 and older. We do not knowingly collect personal information from individuals under 21 years of age. If we discover that we have inadvertently collected data from a minor, we will immediately delete that information and terminate the associated account. Parents or guardians who believe their child has provided information to maya4d should contact us immediately.

12. International Data Transfers

While maya4d primarily serves Indonesian players, your personal data may be transferred to and processed in countries outside Indonesia where our servers, service providers, or partners are located. In such cases, we ensure that adequate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.

13. Changes to This Privacy Policy

maya4d reserves the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform features. Material changes will be communicated via email or prominent notice on our website. The "Last Updated" date at the top of this policy indicates when it was most recently revised. Continued use of maya4d services after changes are posted constitutes acceptance of the updated policy.

14. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or how maya4d handles your personal data, please contact us:

• Data Protection Officer Email: [email protected] (plain text, not clickable)
• Customer Support: 24/7 Live Chat & WhatsApp
• Operating Hours: Western Indonesia Time (WIB, UTC+7)
• Mailing Address: maya4d Customer Service, Indonesia